Normally the mediation process involves just the clients and the Mediator. However mediation can involve members of a family other than a couple and even former partners or new partners may be involved. It can be helpful when a clients are in mediation for other people, perhaps supportive family or friends, to be involved in the sessions. But this can only happen if both of the parties agree to this course. Mediation is highly confidential and having other people present is generally not encouraged.